We make every effort to display our products as accurately as possible on the Site. However, we cannot guarantee that your screen's display of any product colour, texture, or detail will be perfectly accurate. All product descriptions, images, pricing, and availability are subject to change at any time without prior notice.

We reserve the right to limit the quantities of any product or service we offer. We also reserve the right to discontinue any product at any time.

We do not warrant that the quality of any product purchased or obtained through the Site will meet your expectations, or that any errors on the Site will be corrected. Product images are styled for presentation purposes and may include items that are not included with the product.

All prices on the Site are displayed in your local currency based on your location. Prices for EU customers are inclusive of applicable VAT. Prices for customers outside the EU may be subject to local import duties, taxes, or customs fees imposed by your country's government. These charges are the responsibility of the customer and are not included in the prices shown on the Site. Currency conversions are approximate and the final amount charged may vary slightly depending on your payment provider's exchange rate at the time of purchase.

We reserve the right to adjust pricing at any time without prior notice. Any pricing errors discovered after an order is placed may result in the cancellation of that order. In such cases, you will be notified and fully refunded.

Payment is processed securely at the time of checkout through our third-party payment processors. We do not store your payment card details. By submitting an order, you confirm that the payment information provided is accurate and that you are authorized to use the payment method.

When you place an order through the Site, you are making an offer to purchase the selected product(s). We reserve the right to accept or decline any order at our sole discretion, including but not limited to cases of suspected fraud, pricing errors, or product unavailability.

You will receive an email confirmation when your order has been placed. Please note that order confirmation does not signify acceptance of your order — it confirms that we have received it. Acceptance occurs when the product is dispatched and a shipping confirmation is sent to you.

We work with a network of fulfillment and logistics partners to process and ship your orders. Orders are typically processed within 1–3 business days. Estimated delivery times vary depending on your location and the product ordered, and are provided at checkout and in your shipping confirmation email. Delivery estimates are not guaranteed, and we are not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

You are responsible for providing accurate and complete shipping information. We are not liable for orders that are delayed, lost, or undeliverable due to incorrect address details provided by you.

We ship globally. Shipping costs and estimated delivery times are calculated at checkout based on your location and the items in your order.

Free shipping is available on qualifying orders as indicated on the Site. We reserve the right to modify free shipping thresholds and availability at any time.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Please allow up to 48 hours for tracking details to become active.

For international orders, please be aware that your package may be subject to import duties, taxes, or customs fees imposed by your country's government. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs. We have no control over these charges and cannot predict their amount.

We want you to be happy with your purchase. If you are not satisfied with a product, you may request a return within 30 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging.

To initiate a return, please contact us at contact@shopavorahome.com with your order number and reason for the return. We will provide you with return instructions.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Once we receive and inspect your returned item, we will process your refund to your original method of payment. Please allow up to 10 business days for the refund to appear on your statement after we have confirmed receipt of the return.

We reserve the right to refuse returns that do not meet the conditions outlined above.

Exchanges are subject to product availability. If you would like to exchange an item, please contact us and we will do our best to accommodate your request.

If your order arrives damaged, defective, or incorrect, please contact us at contact@shopavorahome.com within 7 days of receiving the item. Please include your order number and photographs of the issue. We will arrange a replacement or full refund at no additional cost to you.

If you wish to cancel an order, please contact us as soon as possible at contact@shopavorahome.com. We will do our best to accommodate cancellation requests, but once an order has been dispatched, it cannot be cancelled. In that case, you may return the item in accordance with our returns policy outlined above.

All content on the Site — including but not limited to text, graphics, logos, images, product photography, page layouts, and software — is the property of Avora Home or its content suppliers and is protected by applicable intellectual property laws.

You may not use, reproduce, modify, distribute, or display any content from the Site without our prior written consent. The Avora Home name, logo, and all related marks are trademarks of Avora Home. Use of our trademarks without our permission is strictly prohibited.

If you submit any content to the Site — including product reviews, comments, feedback, or any other material — you grant Avora Home a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, publish, and display that content in any medium and for any purpose, including marketing and promotional use.

You represent that any content you submit is accurate, does not violate the rights of any third party, and does not contain any unlawful, defamatory, or otherwise objectionable material. We reserve the right to remove any user-submitted content at our sole discretion.

We make reasonable efforts to ensure the accuracy of information on the Site, including product descriptions, pricing, and availability. However, we do not warrant that the Site content is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

The Site may contain links to third-party websites or services that are not owned or controlled by Avora Home. We are not responsible for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we are not liable for any damage or loss caused by or in connection with the use of any such websites or services.

To the fullest extent permitted by applicable law, Avora Home, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, use, goodwill, or other intangible losses — arising out of or in connection with your use of (or inability to use) the Site or any products purchased through the Site.

In no event shall our total liability to you for all claims arising from or related to the Site or any product exceed the amount you paid for the specific product giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. If you are a consumer in the European Union, nothing in these Terms affects your statutory rights.

You agree to indemnify, defend, and hold harmless Avora Home, its directors, employees, partners, agents, suppliers, and affiliates from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your violation of any rights of a third party.

The Site and all products and services offered through the Site are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, to the fullest extent permitted by applicable law.

We do not warrant that the Site will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components.

This disclaimer does not affect any statutory rights you may have as a consumer under EU or other applicable law.

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law principles.

For customers located in the European Union, nothing in these Terms affects your rights under mandatory consumer protection laws in your country of residence. You may bring any dispute before the competent courts of your country of residence in accordance with applicable EU consumer protection law.

For customers located outside the European Union, any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Lyon, France, unless otherwise required by applicable law.

We encourage you to contact us at contact@shopavorahome.com before pursuing any formal proceedings, as we are committed to resolving issues promptly and fairly.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

These Terms, together with our Privacy Policy and any other policies or notices published on the Site, constitute the entire agreement between you and Avora Home regarding your use of the Site and supersede any prior agreements.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.