30-day free returns
You can request a return within 30 days after delivery of the last item in your order. For our voluntary policy beyond your statutory rights, items must be unused, in their original condition and original packaging. Return shipping is free, we provide a prepaid return label by email, and there is no restocking fee. Exchanges are subject to availability.
Withdraw from your order
Withdraw from your order: sign in using your checkout email, select your order, choose the cancellation or return option, and confirm your request. Shopify sends an email acknowledgement of your submission. Unfulfilled items can be cancelled; fulfilled items can be returned. If an older order does not show a request option, you can still exercise your rights by email.
You can also notify us by sending any clear statement of your decision to withdraw to contact@shopavorahome.com or Avora Home, 47 rue Vivienne, 75002 Paris, France. Include your name and order number so we can identify the order. No reason is required for statutory withdrawal, and advance approval is not a condition of exercising that right. We will send return instructions and a prepaid label; use the return destination on the label rather than sending goods to our business correspondence address.
EU right of withdrawal
For eligible online purchases, EU consumers may withdraw within 14 calendar days after receiving the goods, or the last item where an order is delivered separately, without giving a reason. Send your withdrawal notice before that period expires, then send the goods back within 14 days after notifying us. You may inspect goods as you would in a shop. Original packaging is not a condition of statutory withdrawal; you may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. These rights and applicable legal guarantees are not limited by our voluntary return conditions.
Refunds
For statutory withdrawal, we reimburse your payments, including the cost of our least expensive standard outbound delivery option, within 14 calendar days after you inform us of your withdrawal. Unless we have offered to collect the goods, we may withhold reimbursement only until we receive the goods or you provide evidence of having sent them back, whichever occurs first. Inspection does not restart this deadline. Any extra cost of a more expensive delivery method you selected is not reimbursed.
For returns under our voluntary policy outside the statutory withdrawal period, we issue the refund within 10 calendar days of receiving the return. Refunds go to your original payment method, unless you expressly agree to another method without a fee. Your bank may take additional time to display the credit.
Damaged, defective or incorrect items
Email us with your order number and a description of the issue. Photos, where available, help us resolve it. We will arrange the appropriate replacement, repair or refund at no cost in accordance with your applicable legal rights. Our return window does not limit the legal guarantee for faulty or non-conforming goods.
Optional withdrawal form
You may copy and send this form, but using it is not required:
To: Avora Home, 47 rue Vivienne, 75002 Paris, France; contact@shopavorahome.com
I hereby notify you that I withdraw from my contract for the sale of the following goods: [goods].
Order number: [number]. Ordered on / received on: [date].
Consumer name: [name]. Consumer address: [address].
Date: [date]. Signature: [only if sent on paper].
Gift Wallet items and Reward Cards
Products selected with an Avora Gift Wallet are promotional gifts included with the qualifying order. Eligible Gift Wallet items can be returned or exchanged under the same condition and timing requirements as our standard returns.
The amount covered by the Gift Wallet is not refundable in cash. When an eligible Gift Wallet item is accepted for return, you may choose an exchange or receive the wallet-covered value as Avora store credit on an electronic gift card. If you paid a top-up above your Gift Wallet, that customer-paid amount is refunded to the original payment method in accordance with this policy.
If returning paid products reduces the order below the reward tier that supplied the Gift Wallet, the related Gift Wallet items must also be returned. If they are not returned, the wallet-covered value may be deducted from the monetary refund, to the extent permitted by applicable law.
Reward Cards are promotional future-order discounts, not cash or stored-value gift cards. They are issued 30 days after the qualifying order is processed and expire 60 days after issue. Returns, cancellations, fraud flags, chargebacks, or other adjustments before or after issue may reduce eligibility and cause an unused Reward Card to be withheld or deactivated.
Nothing in these reward terms limits your mandatory rights, including the legal guarantee and remedies available for damaged, defective, or non-conforming goods.
