Frequently asked questions

Browse our collection, add the items you love to your cart, and head to checkout when you're ready. You'll enter your shipping details, choose your payment method, and confirm your order. You'll receive an email confirmation shortly after.

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay, Google Pay, PayPal, and Shop Pay. Your payment is processed securely at checkout and we never store your card details.

Prices are shown in your selected shopping currency. The order total and payment currency are displayed at checkout before you pay. If your payment account uses another currency, your bank or payment provider may apply its own conversion rate or fees.

If you need to make changes or cancel, please email us at contact@shopavorahome.com as soon as possible with your order number. We'll do our best to accommodate your request, but once an order has been dispatched we're no longer able to modify or cancel it. In that case, you can return the item once it arrives in line with our returns policy.

Yes. All payments are processed through secure, encrypted payment providers. We never see or store your full card details. They go directly to the payment processor.

We offer international shipping to the destinations available at checkout. Contact us if you need help checking delivery availability.

Orders are typically processed and shipped within 2 business days, followed by 5–8 business days in transit. Delivery times can vary based on your location and the item you've ordered, and you'll see an estimate at checkout and in your shipping confirmation email.

Standard delivery is free on orders of €60 or more. Orders below €60 cost €4.99 to deliver, or the local-currency equivalent shown at checkout.

Once your order is dispatched, we send a shipping confirmation email with tracking where available. Please allow up to 48 hours for tracking details to become active.

For orders shipped within the EU, all applicable taxes are included in the price you see. For orders to the United States or other destinations outside the EU, your package may be subject to local import duties or customs fees imposed by your country's authorities. These charges are the responsibility of the recipient and are not included in our pricing.

We offer 30-day free returns after delivery of the last item in your order. Unused condition and original packaging apply to our voluntary return offer beyond statutory rights. EU customers may withdraw within 14 calendar days without a reason; original packaging is not required for this right. See our Refund Policy.

Withdraw from your order through your account, or email contact@shopavorahome.com with your order number. We offer 30-day free returns and email a prepaid return label. Statutory withdrawal does not require a reason or prior approval. See our Refund Policy for full instructions.

We provide a prepaid return label at no cost for returns covered by our Refund Policy. Request the label through your account or contact@shopavorahome.com. Exercising EU statutory withdrawal does not require prior approval.

We're sorry to hear that. Please email us at contact@shopavorahome.com as soon as possible after delivery, include your order number and a description of the issue. Photos, where available, help us resolve it. We will arrange the appropriate replacement, repair or refund at no cost in accordance with your applicable legal rights.

For EU statutory withdrawal, refunds are due within 14 calendar days of your notice. Unless we collect the goods, we may wait until we receive them or you provide proof of return, whichever is first. For our voluntary returns outside that period, refunds are issued within 10 calendar days of receipt. Refunds use your original payment method; banks may take additional time. See our Refund Policy.

We put a lot of care into our product photography, so what you see is what you get. That said, colours, textures, materials, and finishes can look slightly different across screens or vary slightly from piece to piece. If anything ever looks different from what you expected, just reach out and we'll help.

Materials vary by item. Each product page lists the material details available for that specific product.

No, you can check out as a guest. That said, creating an account makes it easier to track your orders, save your shipping details for next time, and access your order history.

You can reach us anytime at contact@shopavorahome.com. We aim to reply within 24 hours, Monday through Friday. We're a small team, so please bear with us during busy periods.