Frequently asked questions

Browse our collection, add the items you love to your cart, and head to checkout when you're ready. You'll enter your shipping details, choose your payment method, and confirm your order. You'll receive an email confirmation shortly after.

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay, Google Pay, PayPal, and Shop Pay. Your payment is processed securely at checkout and we never store your card details.

Prices are automatically displayed in your local currency based on your location. Your payment provider may apply its own exchange rate at the time of purchase, so the final amount charged may vary slightly from what's shown on the site.

If you need to make changes or cancel, please email us at contact@shopavorahome.com as soon as possible with your order number. We'll do our best to accommodate your request, but once an order has been dispatched we're no longer able to modify or cancel it. In that case, you can return the item once it arrives in line with our returns policy.

Yes. All payments are processed through secure, encrypted payment providers. We never see or store your full card details. They go directly to the payment processor.

We ship worldwide. If your country isn't available at checkout, feel free to email us and we'll let you know if we can make an exception.

Orders are typically processed and shipped within 1–2 business days, and most arrive within 5–8 business days. Delivery times can vary based on your location and the item you've ordered, and you'll see an estimate at checkout and in your shipping confirmation email.

Shipping is free on every order, worldwide. No minimum spend and no surprise fees at checkout.

Yes. Once your order is dispatched, you'll receive a shipping confirmation email with a tracking link. Please allow up to 48 hours for tracking details to become active after dispatch.

For orders shipped within the EU, all applicable taxes are included in the price you see. For orders to the United States or other destinations outside the EU, your package may be subject to local import duties or customs fees imposed by your country's authorities. These charges are the responsibility of the recipient and are not included in our pricing.

We offer 30-day returns from the date of delivery on eligible items. Items must be unused, in their original condition, and in their original packaging. Customers in the European Union also have a 14-day right of withdrawal from the day the order is received. Email us at contact@shopavorahome.com with your order number and we'll guide you through the process.

Email us at contact@shopavorahome.com with your order number within 30 days of delivery. Once your return is approved, we'll send you return instructions and a prepaid return label. Once we receive and inspect the item, we'll process your refund within 10 days.

Return shipping is free once the return is approved. We'll send you a prepaid return label, so sending an eligible item back does not cost you anything.

We're sorry to hear that. Please email us at contact@shopavorahome.com within 7 days of delivery, include your order number and a photo of the issue, and we'll arrange a replacement or full refund at no cost to you.

Once we've received and inspected your returned item, refunds are typically processed within 10 days. The refund goes back to your original payment method. Depending on your bank, it may take a few additional days to appear on your statement.

We put a lot of care into our product photography, so what you see is what you get. That said, colours, textures, materials, and finishes can look slightly different across screens or vary slightly from piece to piece. If anything ever looks different from what you expected, just reach out and we'll help.

Materials vary by item. Each product page lists the material details available for that specific product.

No, you can check out as a guest. That said, creating an account makes it easier to track your orders, save your shipping details for next time, and access your order history.

You can reach us anytime at contact@shopavorahome.com. We aim to reply within 24 hours, Monday through Friday. We're a small team, so please bear with us during busy periods.